Nietha.net

Reference # 081028-000712

10/28/2008 01:30 PM - Customer

My friend and I picked up the complete set for GH:WT the day of release. One of his cymbals barely registers, and 3 of my colours (2 pads - blue and green - and 1 cymbal - orange) have the same issue. It’s not the connection, it’s not how hard or light they are hit as I’m hitting them exactly the same as the other pad & cymbal that do work fine. I’m located in Canada and purchased the set from FutureShop. I am extremely disappointed with the lack of quality control. Obviously I can’t play drums at all with half the colours not working. Please advise how I may get a replacement drum set and I would appreciate some form of compensation for this frustration and extra bother. What’s the point in purchasing hardware on the day of release if I would have been better off waiting a month until you figured out how to make drum sets.

Thanks,
Candice

10/29/2008 03:44 AM - Response (Ismael Garcia)

Hello,

First we need to find out what version of the game you have. You did not pick one from the drop down list. Do you have the PS3, Xbox 360, Wii or PS2 version of the game.

10/31/2008 06:39 PM - Customer

Hi Ismael,

First, I can’t even submit a question without first choosing my product so if your system doesn’t transmit the option I picked from the drop-down list then you should fix your system. What a surprise that it doesn’t work, just like your instruments.

Second, you need to improve your customer support. No opening, no apology, no closing, no *assistance* - your customer service is as atrocious as your gaming peripherals. I’m never purchasing a Guitar Hero game again. I’m also returning my set for a full refund. I hope you guys have some quality control that reviews your tickets because your reply is pointless.

Even if you needed further information from me, which is entirely understandable, you could provide more information on what the next steps are, how long I could expect for my issue to be resolved, and/or what you would do to appease me as a paying customer.

At least give me some BS on how it’s a “small percentage of instruments affected” and APOLOGIZE for my inconvenience. Even though they’re just empty words and you personally don’t mean them, you are representing a company. A company that would not make money without paying customers. Instead you spend 5 seconds to type an empty response and dismiss me.

You, Ismael, should make a career change and Activision should invest in training their customer support department better. What a waste of my time and added annoyance. Thank you for convincing me to avoid Activision and to advise all the gamers I know likewise.

Feel free to print this and hand it around to your coworkers as I’m sure none of you take your job seriously.

Formerly your customer,
Candice